Question 1

What exactly is your therapy concierge service?

Accepted Answer

We find you a therapist in Germany and book the actual appointment for you. We contact therapists directly on your behalf, chase replies, handle the German insurance paperwork, and keep matching until you have a real appointment on the calendar, not just a list of names to call yourself. It's a one-time service, not a subscription, and the first chat on WhatsApp is free.

Question 2

Why should I use your service instead of finding a therapist myself?

Accepted Answer

Because finding a therapist in Germany on your own usually means cold-calling dozens of practices yourself and waiting 6+ months for a reply, on top of decoding insurance forms in German. We do the calling, the chasing, and the paperwork, so your time goes toward therapy instead of toward hold music.

Question 3

How quickly can you help me find a therapist?

Accepted Answer

We can't promise an exact date, because real therapist availability changes week to week. But we check for openings every day and send you matches as soon as we find them. Reimbursement paperwork moves on the same timeline. And if we can't find a fit that works for you, you get your money back.

Question 4

How much does your service cost?

Accepted Answer

The appointment service is a one-time €34.75, and there's an optional €9.75 add-on if you also want help with insurance reimbursement paperwork, so €44.50 covers everything. There's no subscription and no per-session fee: you pay once, and talking to us first on WhatsApp is free.

Question 5

What does the money-back guarantee cover?

Accepted Answer

If we can't find you a therapist who's a real fit, you get the full service fee back. The reimbursement add-on works the same way: we check whether you actually qualify before doing any paperwork, and refund that part too if it turns out you don't.

Question 6

What is cost reimbursement (Kostenerstattung), and how much comes back?

Accepted Answer

If public insurance can't offer you a place within a reasonable time, your insurer may cover private therapy instead. That's roughly €80 back per session, so over ten sessions you'd recover around €800 on a €44.50 outlay. We verify whether you qualify before you pay for the add-on, and refund it if you don't.

Question 7

Do you help with public health insurance (Krankenkasse) claims?

Accepted Answer

Yes: we guide you step by step through the German public health insurance (Krankenkasse) paperwork for therapy, since the forms and deadlines trip up most people, expat or not. With the €9.75 reimbursement add-on we go further and prepare ready-to-submit documents, track deadlines, and follow up with your insurer directly.

Question 8

How do you ensure I'm matched with the "right" therapist for me?

Accepted Answer

We start with a consultation where we ask about what you're looking for, your preferences, and what hasn't worked before, then match you with therapists whose expertise and approach actually fit that, rather than just whoever has the next open slot.

Question 9

What if I don't feel a connection with the therapist you match me with?

Accepted Answer

Just tell us, and we keep looking. We use whatever feedback you give us about the mismatch to refine the next match, and that's included in the service, not a separate paid extra.

Question 10

Do I need an account?

Accepted Answer

No. You can get started without one, message us on WhatsApp, or book and pay directly. If you'd like to follow your matches and paperwork in one place, you can register a free account any time: sign-in is passwordless, so we just email you a one-time code and there's no password to set.

Question 11

How do I get started?

Accepted Answer

Message us on WhatsApp for a free, no-obligation chat if you'd rather talk it through first, or go straight to pricing if you already know you're ready. Either way, we typically reply within a few hours on business days.

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