Privacy Policy

The short version: browsing this site stores nothing personal about you unless you create a portal account, buy our service, or say yes to the cookie banner — and talking to us happens on WhatsApp, by phone, or in your portal, never through hidden forms.

Who we are

TheraPlatz ("we") helps you find and book psychotherapy appointments in Germany, and is preparing for launch. It is run by Markuss Skerba as a private individual, Bergaustraße 60, 12437 Berlin, Germany, who is the controller for the data described here. TheraPlatz is not a registered company yet. You can reach us at [email protected] or +49 1609 2629 757.

What we don't collect

Browsing this website requires no account (anyone can create an optional portal account, described below). We never ask for health information here: not what you are seeking therapy for, not a diagnosis, not symptoms. The two forms on the site are the booking form shown after payment and the waiting list (see below). Neither asks for health information; the booking form asks only about practical preferences. Anything you tell us on WhatsApp or by phone stays in that conversation; we do not record it. Messages you send us in the portal are different: those are stored on our server in the EU and kept until your account is deleted (see below).

The form after booking (from launch)

Nothing can be booked or paid for yet. Once we launch and you have booked, we show a short form so we can start searching. If you answered our homepage questions in the same browser tab, the form starts filled in with those answers, and every field can be changed before you send it. It asks for a phone number so we can reach you when a slot opens, where you are (postcode or area), which language you want your sessions in, your insurance type, when you are usually free, whether you want individual or couples sessions, in person or online, and whether you have a preference about your therapist. That is all. We deliberately do not ask what you need therapy for, because that would be health data and we do not want it in our systems. The answers are stored in our customer system (below) and used only to find suitable practices for you. The form is optional: you can tell us the same things on WhatsApp or by phone instead.

Waiting list

While we are not taking new customers, you can put your email address or phone number on a waiting list instead of booking. We store that contact, the page you signed up on and the time you joined. We use it only to contact you when we open again, in the order people joined. If you signed up through the launch offer on one of our guides, we also note that we promised you 20% off your first order, and that launch email includes it. We send nothing else. Your browser remembers that you closed or answered that offer, so it does not keep coming back; this note stays on your device. The waiting list is kept apart from our customer system and the portal: it is not sent to our CRM, is not used for any other marketing, and nothing from it goes into an email. We delete your entry once we have contacted you about reopening, or sooner if you ask. To be removed before then, email us at [email protected]. Copies in our short-lived server backups age out within a week.

Your account and messages

Anyone can create a portal account with just an email address; as a customer you can use it to follow your search and write to us. Creating an account stores your email address and the times you log in. Logging in works with a one-time code sent to your email, so we never store a password. To keep logins safe we briefly keep the IP address a code was requested from and your browser info: login codes are deleted after 24 hours and expired sessions within 7 days. The portal shows the status of your booking, and any messages you choose to send us there are stored on our server in the EU (Scaleway, Paris) and read only by the two people running this service. Message content is never included in notification emails, and you do not need to share medical details to use the service. So that we can help when an email does not arrive, we keep a log of the emails we send you (the address, the subject and whether our email provider accepted it, never the text) for 90 days. The portal also has a roadmap checklist you can tick off yourself. When you use it signed in, which boxes you have ticked, which step you are on and the time you last moved forward are saved to your account, including ticks you made in the same browser before signing in. That way the checklist follows you to another device, and we can see how far along you are and help with the next step. The therapist search in the portal has an optional map, and opening it loads the map images from OpenStreetMap, which means that service sees your IP address, so we ask first and load nothing until you say yes. To delete your account, just email us at [email protected]. Deleting it removes the account together with its messages, timeline, checklist progress and login records; our short-lived server backups age out within a week.

WhatsApp & phone contact

If you contact us via the WhatsApp buttons, WhatsApp (Meta Platforms Ireland Ltd.) processes your message data under its own privacy policy. We see your name/number and what you write to us, and use it only to provide the service you're asking about.

Payments

We do not take any payments. TheraPlatz is preparing for launch, and nothing on this site can be bought yet. Before that changes, this policy will say who processes payments and what we keep.

Cookies & consent

Strictly necessary storage that works without consent: your cookie decision itself, a cookie remembering which design version (A/B) you were shown, and your roadmap checklist progress. That checklist is kept in your browser, and also on your account when you use it signed in (see above). Your answers to the questions on our homepage are kept in this browser tab only and are deleted when you close it. They cover where you are in your search, your insurance type, your city and when you are usually free. Your city and when you are usually free reach us only if you submit the intake form after booking, which these answers pre-fill. Your insurance type reaches us through that form too, and, together with where you are in your search, is also recorded in our usage statistics (see below). The analytics identifier and the Meta Pixel described below only run after you click "Accept all" in the cookie banner, and you can withdraw at any time via "Cookie settings" in the footer (Art. 6(1)(a) GDPR, §25 TTDSG).

Analytics (PostHog, EU-hosted)

We use PostHog (hosted in the EU) to understand how the site is used — pages viewed, clicks, scrolling, and time on page. Without consent this runs in a strictly anonymous, cookie-free mode: nothing is stored on your device and sessions cannot be linked to you or to each other. With consent, PostHog additionally stores an identifier in your browser so repeat visits can be recognised. For the questions on our pages, these events include where you are in your search, how long you have been looking and your insurance type, but never your city or when you are usually free. When you book, our server reports the purchase to PostHog with the amount, the design version and, if the link you arrived through carried one, the tag naming the ad or campaign it came from. That report records that a booking came from that ad; it never contains your name, email or payment details. We use it to see which ads lead to bookings (Art. 6(1)(f) GDPR). The tag is held only in our server's memory while you pay and is not stored with your order. Without consent the report is not connected to your visits. With consent it carries your PostHog identifier, so it joins the record of the visit that led to the booking.

Advertising measurement (Meta Pixel)

Only with your consent, we load the Meta Pixel (Meta Platforms Ireland Ltd.) to measure whether our ads work — e.g. that a visit or purchase followed an ad click. Once it is loaded, the events we send to Meta for those questions include where you are in your search, how long you have been looking and your insurance type. Meta processes this Pixel data, also for its own purposes, and may transfer it outside the EU. Withdraw anytime via "Cookie settings" in the footer.

Customer management

When you become a customer, we keep your name, contact details, the preferences you gave us in the form above, and the practical progress of your search (e.g. which practices we contacted, the appointment options we found for you and the order you put them in) in your portal account on our server in the EU. This can include short internal notes we write for ourselves about the practical side of your search. Logistics such as scheduling also live in a spreadsheet hosted with Google under its GDPR data-processing agreement. We deliberately do not record health information in either place: anything about your therapy needs stays between you and us in conversation, and with your therapist. Records are deleted when they're no longer needed for the service or required by law.

Your rights

You have the right to access, correct, delete, and receive a copy of your data, to restrict or object to processing, and to complain to a supervisory authority. Contact us at [email protected] to exercise any of these.